Shipping Policy
Thank you for choosing ctrlamp.com! We are committed to delivering your order quickly and securely. Please review the important shipping details below. Note that due to ongoing global events, some international shipments may experience delays.
Order Processing Time
What is Order Processing?
Order processing is the time between when you place your order and when it is handed over to the courier for shipment.
Standard Processing Time:
- Most orders are processed and shipped within 24 business hours of order confirmation and payment.
- Orders placed on weekends (UTC/GMT -5:00) or holidays may experience slight delays.
Warehouse Operations:
- Our warehouse operates Monday through Friday during standard business hours.
- While holidays may cause delays, we strive to minimize any disruption to shipments.
Shipping Cost & Delivery Time
We offer reliable, trackable shipping worldwide. Below is an example of our shipping times and costs for U.S. deliveries:
- USA:
- Estimated Delivery Time: 3–18 days
- Free Shipping: Orders over $20 qualify for free shipping.
- Flat Rate Shipping: A $3 shipping fee applies to orders under $20.
- Courier: FedEx
- Total Delivery Time = Processing Time + Shipping Time (depending on your location)
Tracking Your Order
Once your order has shipped, you’ll receive a confirmation email with a tracking number. Please allow up to 24 hours for the tracking number to activate (it may take longer during busy periods or holidays).
- Tracking Updates:
- Tracking information may take 24–48 hours to update.
- If you encounter any issues with tracking, contact us at [email protected], and we’ll assist you within 48 hours.
Delayed Deliveries
International shipping, in particular, may experience delays, especially due to COVID-19. If your delivery exceeds the estimated shipping time, please contact us at [email protected]. We will work directly with the courier to resolve any issues.
Can I Ship My Order to Multiple Addresses?
At this time, we do not offer the option to ship a single order to multiple addresses. If you wish to send items to different locations, please place separate orders for each address.
Order Cancellations
Before Shipment:
You can cancel your order if it has been paid but has not yet shipped. You will receive a full refund.After Shipment:
Once your order has been dispatched, it cannot be canceled.
Taxes & Customs Duties
Depending on your country, your order may be subject to local taxes or customs duties. These fees are determined by your government and are the responsibility of the buyer. For more information, please contact your local customs office.
Contact Us
For any questions or concerns regarding your order, please don’t hesitate to reach out:
- Email: [email protected]
- Phone: +1 (424) 412-7713
- Address: 201 Haddington Dr., Columbia, SC 29229-8779 (Please note: This is not the return address)